Seasoned Expat How you handle a dissatisfied patient determines whether they leave quietly, leave loudly, or stay loyal. The response matters more than the original problem.
Every practice gets unhappy patients eventually, and how you handle them determines whether they leave quietly, leave loudly, or stay loyal. The striking truth is that the response matters more than the original problem — an unhappy patient handled well often becomes more loyal than one who never had a complaint, while one handled badly becomes a review, a refund, and a warning to others.
This is general education for owners, not legal advice.
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