Owners pour attention into injector skill and clinical quality — and then hand the functions that most directly drive revenue to an undertrained front desk. That's backwards, because the front desk controls conversion, rebooking, lead capture, and the patient experience, and an undertrained one leaks revenue quietly from every one of those. The front desk is arguably your highest-leverage hire, and the place where investment in training pays back fastest.
This is general education for owners, not professional advice.