Seasoned Expat Refund requests test your policy and your relationships at once. A clear policy applied with judgment protects both your margin and the patients worth keeping.
Refund and walkout requests test two things at once: your policy and your relationships. Handle them too rigidly and you lose good patients (and risk public escalation); handle them as a pushover and you bleed margin and invite more requests. The discipline is a clear default policy applied with judgment — protecting both your margin and the patients worth keeping.
This is general education for owners, not legal advice.
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